I started my journey as a tiler back in 2004, arming me with over 20 years of experience in tiling. A few years back, I took my business to the next level by also offering exemplary bathroom fitting. However, to understand how I got to this point, I’d like to explain why I started.
I made this move to tiling after spending the prior 12 years as a scaffolder. This switch wasn’t made on a whim – I took notice of a recurring theme in the construction industry, where I saw that time and time again people were paying good money for tiling only to see poor results.
I felt that other trades were not seeking the expertise of a professional tiler to perform the tiling work that was required. Instead, they would take on this task themselves, leading to a rushed job by someone who was not a professional, which always led to a bad finish.
So, tired of seeing good, honest people spend their hard-earned money on a poor tiling experience – and seeing this as an opportunity to provide real value to the local community – I got started in tiling.
Then, in 2021, I advanced my expertise by completing a basic plumbing course. This, combined with my years spent tiling and my attention to detail, meant that I was able to start assisting my customers further by providing them with high-quality bathroom fitting – another service I recognised as unfulfilled and one that I could provide to my deserving customers.
At Mark Raymond Tiling and Bathrooms, my mission and primary goal is simple: To exceed the expectations of my customers
With this as my mission, it means that I, and everyone who works under my business, always approach a new job with the right mentality and attitude. Providing our customers with what they need and then exceeding any expectations means that we can have a huge impact on a person’s home and life. Providing them with these essential home improvement methods also aids them in finally achieving the home they’ve always dreamed of owning, and that is what we’re all about.
To aid me and my team in achieving our mission, we work by certain values day in and day out.
Honesty: To do our job, we need to be people that our customers can trust to deliver on what we have promised.
Hardworking: Me and my team are professionals who have achieved years of experience and skills through hard work and dedication, and as a business built on hard work, we have no intention of not continuing this.
Passionate: We are able to achieve such amazing results for our customers because we enjoy what we do and are passionate about always exceeding customer expectations.
Adaptable: Expressed in the services we offer, Mark Raymond Tiling & Bathrooms are adaptable to the needs of our customers, fostering the ability to provide the customers with exactly what they need.
Accurate: Our attention to detail is second to none. From our accuracy in pricing to our skills in precision, you benefit from working with a team that has all areas covered.